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Terms and conditions

About us

The website www.crystalclearcolour.co.uk is owned & operated by:

Crystal Clear Window Systems Ltd

Unit 14 North Cheshire Trading Estate,

Prenton Way,

Prenton,

Wirral,

CH43 3DU.

Phone Number – 0151 608 4073

Email – info@crystalclearcolour.co.uk

VAT Number – 283471193

Registered in England – 10362349

The terms & conditions are for all purchases made via our online shop.

By browsing, accessing or making a purchase on our website, you are agreeing to our Terms & Conditions which are stated below.

 

Measuring & ordering terms

The purchaser is solely responsible for ensuring that the measurements & drawings given to us upon ordering are accurate. Once you submit your measurements & any drawings, the order will then be sent to be processed & no further changes can be made.  Crystal Clear Colour takes no responsibility for inaccurate measurements or drawings that have been provided to us from the purchaser.

Please carefully read & follow our measuring instructions when ordering Glass Splashbacks. As we use toughened glass, a 2mm tolerance should be allowed each side, top & bottom, this is to allow the glass to expand. If you have followed the instructions correctly, there should be no issues when installing, however, if your glass does not fit due to this reason, Crystal Clear cannot be held responsible.

Before fitting your own splashbacks, you must ensure that the area has been prepared & the surface where the product is for has been levelled.

 

Colour Options

Please be aware, when ordering from popular paint brands such as Dulux, Crowne, Laura Ashley etc, we do not use the branded paint. Instead, we colour match the colour you have requested & make the colour ourselves in our in-house mixing facility. Should you wish to double check the colour, we would recommend ordering a sample prior to submitting an order.

Please note, all images on our website are for illustrative purposes only. The colour on your received item may vary slightly to the image displayed on our website.

 

Delivery

Delivery prices quoted are for mainland UK only. Additional charges will incur for Northern Ireland, Scottish Highlands & Offshore Islands which will be applied at checkout. 

Please allow up to 3 weeks after ordering to receive your splashback. Due to glass manufacturing delays, there may be a delay to your order, however, we will try our utmost to complete orders within 3 weeks. We will keep you updated throughout. 

 

Pricing

All prices quoted on Crystal Clear Colour website includes VAT but excludes delivery charges. We reserve the right to modify our prices at any time prior to a purchase but not after we have accepted your order.

 

Payment

The total cost of your order will be displayed on your invoice, this will be sent to you after completing your order. Payment can be made securely online using Debit Card & Debit card. We do not accept American Express.

 

Returns & our Refund Policy

Upon receiving your parcel, please check for any visible signs of damage. If this is the case, please make your delivery driver aware of the damage & refuse delivery. Where there are no visible signs of defects, but upon opening the package it becomes apparent that there are defects, please contact us directly & please provide images of the defects. Items need to be checked & any problems reported to us within 24 hours of the package being delivered. We reserve the right to repair any defects. Please do not discard of any of the packaging, as we may need you to repackage the item to return it to us.

Upon fitting, if the splashbacks do not fit but the measurements match those supplied by yourself, we cannot issue a refund. It is especially important for you to double check your measurements before submitting them.

 

Date Protection

All personal data which you provide to us, will not be sold or passed on to any other company. We comply with the Data Protection Act.

Nationwide Supply

We supply to the Wirral, Liverpool & across the UK.

Superior Quality

Low Iron, Toughened glass, manufactured to your exact requirements

100% Secure Checkout

Pay via Credit / Debit Card with Opayo secure card processing.

Crystal Clear Window Systems Ltd is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application and status.